To return your online purchase:
Please contact Wacom Customer Care here to obtain a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to Wacom. Please send the product, shipping charges prepaid, to the location you received over the phone, accompanied by your name, address, telephone number and proof of purchase date. Please write the RMA number clearly on the outside of the box.
Order and Pre-Order Cancellations:
No cancellations are allowed once product orders are submitted. However, if you order pre-release products designated as a pre-order ("Pre-Order"), you may cancel such Pre-Orders here. Please have your Pre-Order number ready.
Right of withdrawal
You have the right to withdraw your order without giving reasons within 14 days.
If contractual obligation is the delivery of digital goods, which will not be delivered by a physical data carrier, the withdrawal period is fourteen days and starts with the day of the conclusion of the contract; if contractual obligation is the delivery of goods, the withdrawal period is fourteen days and starts from the day when you or a person entitled by you, who is not the carrier, takes possession of the goods.
To withdraw your order you have to inform us (Wacom Europe GmbH, Völklinger Straße -1, 40219 Düsseldorf, Deutschland; firstname.lastname@example.org; Fax: +49 (0)211 38548-111) by an explicit statement (e.g. in writing as letter, facsimile or e-mail), that you want to withdraw the contract. You can use the attached sample withdrawal form, but you are not obliged to use it. You can also fill out and transmit the sample withdrawal form or send us a different clear statement electronically.
To withdraw your order, sending the withdrawal statement prior to the expiration of the withdrawal period is sufficient.
Consequences of Withdrawal
If you withdraw your order, any of your payments received by us, including shipping costs (with the exception of additional costs resulting from your choose of a different shipping method than the cheapest standard shipping method offered by us) shall be returned to you instantly and not later than fourteen days after the receipt of the withdrawal of your order. Unless otherwise explicitly agreed, refunds will be given to the same mean of payment you used at your order; we will not charge any fees for your refund. We are entitled to retard the refund upon reception of the goods or provision of evidence that you dispatched the goods, whatever is the earliest date.
You have to return the goods to us instantly and not later than fourteen days upon sending your statement of withdrawal of your order. The withdrawal period is kept if you dispatch the goods within the period of fourteen days. You have to bear the direct costs of return. You are solely obliged to pay compensation for loss of value of the returned goods, if the loss of value results from a handling by you, which is not required for the inspection of condition, features and functionality of the goods.
The right of withdrawal does not apply to orders of the delivery of audio- or video recordings or computer software provided in a sealed package, if the package has been unsealed after delivery.
The right of withdrawal ceases for orders of the delivery of digital data which is not stored on a physical data media, if we begin with the performance of the contract upon your explicit agreement to begin with the performance of the contract prior to the expiry of the withdrawal period and you confirmed your knowledge of ceasing your right of withdrawal by providing this agreement.
Sample Withdrawal Form
(In case you wish to withdraw your order, please fill out this form and send it back to us.)
To: Wacom Europe GmbH
Völklinger Straße -1
Fax: +49 (0)211 38548-111
I/We hereby give notice that I/we (*) withdraw from my/our (*) order of the following goods/the following service (*):
Ordered on (*)/received on (*):
Name of the Customer(s):
Address of the Customer(s):
Signature of the Customer(s) (only in case of a notice on paper)
* please delete as far as not applicable