If there is a defect in a purchase item which is our fault, the customer can request a re-filling of the order (remedy of defects or delivery of replacement parts). 

If we are not willing or not able to provide a remedy to the defect / replacement parts and, in particular, if the delay extends beyond reasonable periods of time for reasons beyond our control or if the efforts to remedy the defect/supply replacement parts fail more than twice, the buyer is entitled to choose whether he wishes to withdraw from the agreement or to request a reduction of the purchase price.

Wacom is only liable for damages claims for others or through damage life, limb and health if this damage is due to malicious intent or grossly negligent actions or through culpable violation of a major contractual violation by Wacom or its vicarious agents. Liability for damages which goes beyond this scope is precluded. The provisions of the Product liability law (Produkthaftungsgesetz) remain unaffected.

Damages resulting from improper actions of the client or those which violate the terms of the agreement in erection, connection, operation and storage do not justify a claim against Wacom. Improper usage or contractual violations are determined in particular according to the product information.

Data communication via the Internet cannot be guaranteed to be malfunction-free and/or available at all times according to the current state of the art. We are therefore not liable for a lack of availability of our online shop at any time.